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Student Advisor
Sydney 02 9219 5444
Melbourne 03 8610 4222
International +61 2 9219 5444


1-55 Foveaux St,
Surry Hills NSW, 2010.

120 King St,
Melbourne VIC, 3000.

Home > Student Wellbeing > Appointments

Confidential Appointments at AIM

At AIM we understand that students can sometimes become overwhelmed by the demands of study and their personal life. AIM’s Student Wellbeing Officers are qualified counsellors who are available to meet with students to discuss a range of personal and academic concerns on a confidential basis.

AIM can offer short term support focused on assisting students to better manage their studies while at AIM.  On some occasions it may be beneficial to refer a student to an appropriate service outside of AIM for longer-term or specialised support.

Our complimentary service provides an opportunity to be heard, to clarify the situation and to explore the options and resources available to you that may not have previously been considered. Our service is a collaborative process where you are encouraged and assisted to resolve issues and develop coping strategies.

The Student Wellbing Appointment Process

When you request assistance from Student Wellbeing, a member of the team will call you initially to discuss your concerns.  Depending on the information discussed in this conversation and your individual needs identified the Student Wellbeing Officers may offer an appointment, referral to appropriate departments or referrals to external services.

Privacy, Confidentiality at AIM

Information shared during appointments sessions will not be provided to family, faculty, staff or other agencies without consent from the student. Exceptions to confidentiality only occur in the following circumstances:

• When the student or someone else may be at risk of harm.
•  We are required by law to disclose information relating to the abuse of children.
•  On rare occasions we may be subpoenaed by a court of law to disclose information.

Under these circumstances the need for disclosure would be discussed with the student.

Record Keeping

Accurate records need to be kept of the interaction between the student and the Student Wellbeing Officer. The student file serves to:

• Document the student’s contact with the servicer: and
• Collect basic statistics (keeping the student unidentifiable).

For practical reasons, appointment notes are available to other Student Wellbeing Officers only. This is because we share roles.

*These files do not become part of the student’s academic records.

How to book an appointment with a counsellor?

Sydney AIM Campus appointments can be scheduled for:
•    Tuesday-Friday 9.30am – 3pm

Melbourne AIM Campus appointments can be scheduled for:
•    Monday, Tuesday and Thursday 10am-3pm

To book an appointment please email studentwellbeing@aim.edu.au or contact the Student Wellbeing officer directly;

A student wellbeing team member will be in contact within 24-48 hours.